Shipping & Delivery – mymoonlampau

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  • 60-Day Returns
  • FREE SHIPPING over
  • Contact us
  • Where is my order?

    Typically, you will be able to track your order 3 business days from the time of purchase. However, if you purchased a Personalized Photo Charm, it can take 3-5 business days tracking information to become available.

    Other Questions?

    Due to the large number of emails we have received, it may take up to 24 - 48 hours for us to get back to you. We appreciate your patience & understanding.

    Customer Service Email: photomoonlamp@gmail.com
  • Track Order

Shipping & Delivery

Delivery Time= Processing Time + Shipping Time
Usually the production and shipping of our gift photo lamp
take up to 8 business days. Once shipped, it will deliver the US orders.
Continental in 8-15 business days. International shipping times vary
depending on the destination.
 
Please note that during the holidays our production time
may vary.
 
Processing Time
 
All mymoonlampau items are made-to-order. Processing time differs from
product to product. Popular styles order by 11PM PST, we'll SHIP THE SAME
DAY, most styles can be shipped out within 24 HOURS, while engraved or
personalized orders may take 1-3 working days. During peak holiday and
promotional periods order processing times may be longer.
 
Shipping Time

Method

Shipping Time Frame

Price

Standard Shipping

9-15business

A$9.99

Free for orders A$99+

9-15business

FREE

Expedited Shipping(Weight charge)

5-8 business days

FromA$29.95

 

 

Shipping To AU
We are pleased to offer FREE Standard Shipping on all orders over A$99 to the
entire AU For faster shipping service, you can select from our Standard
Shipping or Expedited.
Please Note:
* Expedited cannot deliver to P.O. Boxes or military addresses. We could only
ship to P.O. Boxes and military addresses (APO, FPO) address via Standard
Shipping method.
* Above shipping times are estimates quoted by our courier companies, so
mymoonlampau cannot be liable or held responsible for any delay after
dispatch. Delays do happen occasionally due to uncontrollable factors, e.g.
Weather change, war, natural disaster, strike, but please be assured that
mymoonlampau will do our best to minimize any inconvenience that may arise.
 
International Shipping
We gladly fulfil international orders! Our time of
production will be the same and shipping costs vary depending on the destination of the
order. Depending on your country of origin, a tax of
customs in addition to your shipping cost.
 
 
NOTE: All prices on our site are GBP. Once you complete your
transaction, your card will be charged in your respective currency.
 
Tracking My Order
 
Once your order is shipped, you will receive a shipping notification to your email
address notifying you of your tracking details, you can also check the status of
your order online on the  Track My Order page with your Order ID and Email. If
your package has not been delivered within the estimated time frame of your
shipping method, or you have additional questions regarding shipping, we are
here to help you out! Contact us via Email: cs@photomoonlamp.com or call
at 1-844-869-1500
Mon-Fri. 9.00 AM - 6.00 PM, New York Time
Address Information
Orders are processed as quickly as possible, and for this reason, we suggest
you have a check and provide us with a correct and complete shipping address.
If your shipping address is different from your billing address, please specify this
during checkout.