Return and cancellation policy
Here at photomoonlamp, we strive to make every piece of lamp as precious and beautiful as the moment it commemorates. If your item has arrived damaged or has an error, please let us know immediately, we will arrange for replacement and cover the return postage. To get in touch with us concerning a return or cancellation, please contact cs@photomoonlamp.com.
Return policy
New and brand new items can be returned to photomoonlamp within 60 days of purchase. Please note that because all our personalized items are one-of-a-kind, those returns will incur a 50 percent restocking fee. Customer should be in charge of both return and replacement postage fees.
Cancellation policy
The lamp creation process starts very shortly as we are working to deliver your order ASAP, so that all cancellations requests after ordering may be subject to a 50 percent restocking fee.
photomoonlamp.com reserves the right to make any amendments to this policy at any time. Notifications of any changes will be published here. If you have any inquiries regarding this or any of our other policies, please Contact our Customer Service cs@photomoonlamp.com
Room D, 10/F, Tower A,Billion Centre, 1 Wang Kwong Road，HongKong
Service Telephone: 1-844-869-1500
Mon-Fri. 9.00 AM - 6.00 PM, New York Time
