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  • Where is my order?

    Typically, you will be able to track your order 3 business days from the time of purchase. However, if you purchased a Personalized Photo Charm, it can take 3-5 business days tracking information to become available.

    Other Questions?

    Due to the large number of emails we have received, it may take up to 24 - 48 hours for us to get back to you. We appreciate your patience & understanding.

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Return and cancellation policy

Here at photomoonlamp, we strive to make every piece of lamp as precious and beautiful as the moment it commemorates. If your item has arrived damaged or has an error, please let us know immediately, we will arrange for replacement and cover the return postage. To get in touch with us concerning a return or cancellation, please contact photomoonlamp@gmail.com.

Return policy

New and brand new items can be returned to photomoonlamp within 60 days of purchase. Please note that because all our personalized items are one-of-a-kind, those returns will incur a 50 percent restocking fee. Customer should be in charge of both return and replacement postage fees.

Cancellation policy

The lamp creation process starts very shortly as we are working to deliver your order ASAP, so that all cancellations requests after ordering may be subject to a 50 percent restocking fee.

photomoonlamp.com reserves the right to make any amendments to this policy at any time. Notifications of any changes will be published here. If you have any inquiries regarding this or any of our other policies, please Contact our Customer Service photomoonlamp@gmail.com.